Terms & Conditions
Terms & Conditions – Soft Ember
Effective Date: 10/23/2023
Welcome to Soft Ember. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully.
1. General
By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian. We reserve the right to update or modify these terms at any time.
2. Products
All of our candles are hand-poured and may have slight variations in color or appearance. We strive to display product images and descriptions as accurately as possible, but we cannot guarantee exact matches.
3. Pricing & Payments
All prices are listed in USD and are subject to change without notice. We accept secure payments through trusted third-party providers. By purchasing, you agree to provide current, complete, and accurate payment information.
4. Orders
We reserve the right to refuse or cancel any order for any reason, including suspected fraud or product availability. If your order is canceled, you will be notified and refunded.
5. Shipping
Shipping times are estimates and may vary. We are not responsible for delays caused by carriers or incorrect shipping information provided by the customer.
6. Returns & Refunds
Due to the nature of our products, all sales are final unless the item arrives damaged or defective. If you receive a damaged item, please contact us within 3 days of delivery with photos for assistance.
7. Candle Safety
By purchasing our products, you agree to use them responsibly. Always follow basic candle safety guidelines:
- Never leave a burning candle unattended
- Keep away from children and pets
- Place on a heat-resistant surface
We are not liable for any damage or injury resulting from misuse of our products.
8. Intellectual Property
All content on this website, including images, text, and branding, is the property of The Candle Shop and may not be used without permission.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
10. Governing Law
These Terms & Conditions are governed by the laws of CA, United States.
11. Contact Information
For any questions regarding these Terms & Conditions, please contact us at: