Effective Date: 10/23/2023
Thank you for shopping with Soft Ember. Below are our shipping terms and conditions.
1. Processing Time
All orders are processed within 2–5 business days. As our candles are hand-poured, processing times may vary slightly during busy periods.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout unless otherwise stated.
Estimated delivery times:
- Standard Shipping (U.S.): 3–7 business days
- Delivery times may vary depending on location and carrier delays.
3. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
4. Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
5. Delays
We are not responsible for shipping delays caused by carriers, weather conditions, or other unforeseen circumstances.
6. Lost or Stolen Packages
The Candle Shop is not responsible for lost or stolen packages once they are marked as delivered. If you experience an issue, please contact the shipping carrier directly.
7. Contact Us
If you have any questions about your order or shipping, please contact us at:
Shipping Policy
Our Candle Story
At Soft Ember, we pride ourselves on offering a diverse range of 100% soy candles, hand-poured with love and care. Our mission is to provide high-quality candles that enhance your environment with delightful fragrances and beautiful aesthetics. With four years of experience in the candle industry, we understand the importance of using natural materials and crafting unique scents that resonate with our customers. Each candle is thoughtfully designed to fit any occasion, from cozy nights into special celebrations. We are committed to increasing our online sales and nurturing a community of candle enthusiasts. Join us on this aromatic journey of discovery and warmth!